Shipping policy

Shipping & Delivery Policy

Miss Métier dispatches all orders directly from Australia. We deliver locally within Australia and internationally across the globe.

1. Dispatch & Processing Times
• Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding Australian public holidays).
• During peak promotional periods or collection launches, dispatch times may extend by 1–2 business days.
• Once dispatched, you will receive a Shipping Confirmation email containing your official tracking number.

2. Domestic Shipping (Australia)
• Standard Shipping: Delivered within 2–5 business days post-dispatch.
• Express Shipping: Delivered within 1–2 business days post-dispatch.
• Free standard shipping may apply to domestic orders over a specified cart threshold at checkout.

3. International Shipping (UK, EU, USA & Rest of World)
• International Tracked Express: Delivered within 4–10 business days depending on destination customs processing.
• Outbound Shipping Charges: Delivery fees are calculated at checkout based on destination and package weight. Original shipping fees are non-refundable for change-of-mind returns (except for whole-order returns from UK/EU customers within 14 days under local regulations, where standard outbound delivery fees will be reimbursed).

4. Customs, Import Duties & Taxes (International Orders)
Import duties, local VAT/GST, and customs clearance fees are not included in the item price or checkout total. These charges are set by your destination country’s government and remain the sole responsibility of the customer.

• Unpaid Duties & Refused Shipments: If an international package is refused by the recipient upon arrival due to unpaid duties or taxes and returned to Miss Métier, any return freight costs, handling fees, and tax charges incurred by us will be deducted from your final product refund.

5. Order Tracking & Delivery Issues
• Miss Métier is not responsible for postal delays, incorrect delivery addresses provided at checkout, or packages lost/damaged in transit by shipping carriers. 
• If your package is delayed or shows as delivered but missing, please contact the courier using your tracking number or reach out to client care at info@missmetier.com for assistance.