Returns & Exchanges Policy

Returns, Exchanges & Customs Policy

At Miss Métier, we want you to be completely satisfied with your purchase. If you wish to return an item, please review our regional guidelines and conditions below.

1. Returns Policy by Region

Australian Orders (Australian Consumer Law)
• Full-Price Items: Eligible for a refund back to your original payment method (excluding original shipping costs) if lodged within 14 days of delivery.
• Sale & Promotional Items: Items purchased on sale, during a promotional event, or using a discount code are eligible for a Store Credit Voucher only (valid for 12 months). Final Sale items marked down further are non-refundable unless deemed faulty.
• Statutory Rights: Under Australian Consumer Law (ACL), you are always entitled to a repair, replacement, or refund if an item has a major fault or defect.

UK & European Union Orders (UK/EU Consumer Regulations)
• Statutory Right to Cancel: In accordance with UK/EU distance selling directives, you have 14 calendar days from delivery to return any item (including full-price and sale items) for a full monetary refund.
• Outbound Shipping Refund: If you cancel and return your entire order within 14 days of receipt, Miss Métier will refund the cost of standard outbound delivery. Premium or express shipping charges are non-refundable.

Rest of World (International Orders)
• Returns are accepted within 21 days of delivery for a refund (full-price items) or store credit (sale items). Original delivery fees are non-refundable.

2. Garment Return Conditions
To be eligible for a return, all garments must satisfy the following strict conditions:
• Items must be in their original condition: unworn, unwashed, unaltered, and free of makeup, perfume, or deodorant marks.
• All original brand tags and "Do Not Remove" security tags must remain fully intact and attached.
• Returns must include your original order confirmation or invoice as proof of purchase.

Miss Métier reserves the right to decline a return or apply a restocking fee if the garment shows visible signs of wear or tags have been tampered with.

3. Exchanges
Miss Métier does not offer direct exchanges. If you require a different size or color, please return your original item for a refund or store credit (in accordance with our regional Returns Policy) and place a new order online for the replacement piece. Because our collections are produced in limited quantities, we recommend placing your new order immediately to secure your size.

4. How to Lodge a Return
To initiate a return, please follow these steps:
1. Email our customer care team at info@missmetier.com within your regional return window (14 days for Australia/UK/EU; 21 days for Rest of World) with your Order Number and the item(s) you wish to send back.
2. Once your return is authorized, securely pack your garment in its original packaging, ensuring all branded tags and security tags remain intact.
3. Post your return parcel using a tracked shipping service to the return address provided by our support team.

Please note: Customers are responsible for all return shipping costs. Miss Métier is not liable for items lost or damaged in transit, so keeping your tracking details is strongly advised. Refunds will be processed within 5–10 business days of receiving your returned parcel.

5. Customs, Import Duties & Taxes
Miss Métier dispatches all orders directly from Australia. 

Import duties, local VAT/GST, and customs clearance fees are not included in the item price or checkout total. These charges are determined by your destination country’s government and remain the sole responsibility of the customer.

• Unpaid Customs & Refused Shipments: If an international or EU package is refused by the recipient upon arrival due to unpaid duties or taxes and returned to Miss Métier, any return freight charges, customs handling fees, and taxes incurred by us will be deducted from your final product refund.