Privacy policy
Privacy Policy
This Privacy Policy describes how Miss Métier ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.missmetier.com.
Miss Métier is subject to the Australian Privacy Principles under the Privacy Act 1988 (Cth), the UK Data Protection Act 2018, and the General Data Protection Regulation (GDPR).
1. Information We Collect
When you visit our site or make a purchase, we collect certain personal information necessary to process your orders and improve your experience:
• Personal Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.
• Payment Information: Payment details (credit card numbers, PayPal, Klarna, etc.) are processed through secure, encrypted third-party payment gateways. Miss Métier never stores full payment card details on our servers.
• Order History: Information regarding the products you view, place in your cart, or purchase.
• Technical & Device Data: IP address, browser type, time zone, device information, and browsing activity collected via cookies and tracking pixels.
2. How We Use Your Information
We use your personal data to provide our products and services to you, including:
• Order Fulfillment: Processing payments, arranging shipping, sending order confirmations, and handling returns or customer support inquiries.
• Customer Communication: Answering queries, addressing complaints, and providing updates regarding your orders.
• Marketing Communications: Sending news, promotions, or product updates via email (only where you have explicitly opted in).
• Website Optimization & Analytics: Assessing site performance, understanding customer preferences, and preventing fraud or security risks.
• Legal & Regulatory Compliance: Meeting our accounting, tax, insurance, and legal obligations.
3. Legal Basis for Processing (UK & EU Visitors)
If you are located in the UK or European Union, we process your personal data under the following legal bases:
• Contractual Performance: Processing required to fulfill your order and contract with us.
• Legal Obligation: Processing required to comply with tax and record-keeping laws.
• Legitimate Interests: Operating our business, improving services, and protecting against fraud.
• Explicit Consent: Direct email marketing and non-essential analytical cookies (which you may withdraw at any time).
4. Sharing Your Personal Information
We share your personal information with trusted third-party service providers who assist us in operating our business:
• Platform Providers: E-commerce platforms (e.g., Shopify) to power our online store.
• Payment Gateways: Encrypted processors (e.g., Stripe, PayPal, Klarna) to execute payments securely.
• Logistics & Couriers: Shipping partners (e.g., Australia Post, DHL, courier services) to deliver your purchases.
• Marketing & Analytics: Data analytics providers (e.g., Google Analytics) to help us understand how customers use our site.
We do not sell, rent, or trade your personal information to third parties for commercial purposes.
5. International Data Transfers
As Miss Métier is operated from Australia, your personal data will be transferred to and stored on servers outside of the UK and European Economic Area (EEA). We ensure that international data transfers comply with applicable privacy laws using standardized contractual protections.
6. Security & Data Retention
We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, loss, or misuse. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory accounting and tax retention periods.
7. Your Privacy Rights
Depending on your location, you have the following rights regarding your personal data:
• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal record-keeping requirements.
• Right to Withdraw Consent: Unsubscribe from marketing emails at any time via the link at the bottom of our emails, or opt out of non-essential cookies.
To exercise any of these rights, please contact our Data Protection Officer at info@missmetier.com.
8. Contact Us & Complaints
If you have questions, feedback, or complaints regarding how we handle your personal data, please contact us:
Email: info@missmetier.com
Website: www.missmetier.com
If you are unsatisfied with our response, you have the right to lodge a complaint with your local regulatory authority:
• Australia: Office of the Australian Information Commissioner (OAIC)
• United Kingdom: Information Commissioner's Office (ICO)
• EU: Your local statutory Data Protection Authority