Refund policy

Return and Refund Policy

At Miss Métier, we want you to be completely satisfied with your purchase. Please review our policy below for return windows, regional conditions, and return instructions.

1. Regional Return Windows & Guidelines

Australian Orders (Australian Consumer Law)
You have 14 days from delivery to request a return under the following terms:
• Full-Price Items: Eligible for a refund back to your original payment method (excluding original shipping costs).
• Promotional & Sale Items: Items purchased on sale or during a promotion are eligible for a Store Credit Voucher only (valid for 12 months, excluding shipping costs).
• Final Sale: Items purchased with an extra markdown on sale prices (e.g., "Take a further 15% off") are Final Sale and non-refundable unless deemed faulty.
• Statutory Rights: Under Australian Consumer Law (ACL), you are always entitled to a repair, replacement, or refund if an item has a major fault or defect.

UK & European Union Orders (UK/EU Consumer Regulations)
• Statutory 14-Day Right to Cancel: You have 14 calendar days from delivery to return any item (including full-price and sale items) for a full monetary refund.
• Outbound Shipping Refund: If you cancel and return your entire order within 14 days of receipt, Miss Métier will refund the cost of standard outbound delivery. Upgraded express delivery fees are non-refundable.

Rest of World (International Orders)
• Returns are accepted within 21 days of delivery for a refund (full-price items) or store credit (sale items). Original shipping charges are non-refundable.

2. Item Eligibility & Conditions
To be eligible for a return, your item must satisfy the following:
• Items must be in their original, unworn, unwashed, and unused condition with all branded tags intact and in original packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Gift Cards are strictly non-returnable.
• If you purchased your Miss Métier item from an authorized stockist, please contact them directly to process your return.

3. Exchanges
Miss Métier does not offer direct exchanges. If you require a different size or color, please lodge a return for your original item (for a refund or store credit as applicable) and place a new order online. Because our garments are produced in limited numbers, we recommend placing your new order immediately to secure your size.

4. How to Lodge a Return
1. Email customer care at info@missmetier.com within your regional return window (14 days for AU/UK/EU; 21 days for Rest of World) to request a Return Authorization (RA) number. Items returned without prior authorization will not be accepted.
2. Once authorized, securely pack your garment in its original packaging.
3. Post your return parcel using a tracked shipping service. 

*Return Shipping Notice: Change-of-mind return shipping costs are the customer's responsibility. Miss Métier does not accept liability for items lost or damaged in transit. We strongly recommend using a tracked postal service.*

5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us immediately at info@missmetier.com so we can evaluate the issue and resolve it promptly.

6. Customs, Import Duties & Taxes
Miss Métier dispatches all orders directly from Australia. Import duties, local VAT/GST, and customs clearance fees are not included in the item price or shipping cost and remain the sole responsibility of the customer. 
• Refused Shipments: If an international package is refused due to unpaid duties and returned to us, return shipping charges and handling fees incurred by Miss Métier will be deducted from your final product refund.

7. Refunds & Processing Times
We will notify you once your return is received and inspected. If approved:
• Refunds: Processed automatically to your original payment method within 10 business days. (Bank/card processing times may add extra days). If 15 business days pass post-approval, email us at info@missmetier.com.
• Currency: All refunds are issued in AUD. Miss Métier is not responsible for foreign exchange fluctuations or international transaction fees charged by your bank.